Technology Support

Central Rivers AEA Information Technology Support provides a wide range of assistance to school districts and technology leaders within our region. Our dedicated professional staff has experience working with coordinators to achieve educational goals and solve complex problems. We are committed to providing you with excellent customer service and prompt technical support solutions.

Central Rivers AEA Technology Help Desk

CRAEA Tech Help Desk: Call us at (319)-273-8231 for assistance.

IT Managed Services – Network Support

IT-managed network support services involve outsourcing the daily management, maintenance, and support of a school district’s network infrastructure to a specialized external provider. These services include monitoring network performance, ensuring data security, managing network resources, and

troubleshooting issues. By utilizing these services, superintendents can ensure that their school’s network is reliable, and secure, and performs optimally without the need for extensive in-house technical expertise. This allows educational leaders to focus more on educational objectives and less on technical maintenance, while also providing cost-effective access to advanced technology and skilled IT professionals. Managed network support is crucial for maintaining the continuous and smooth operation of digital learning tools and administrative functions within the district.

IT Support – Pre-paid Bank of 20 Hours

Central Rivers AEA will provide technology services on all hardware and software owned by the District upon request for services. Technology services, which purchased hours may be used for, include installation of new equipment, routine maintenance, general troubleshooting, Google admin support.

IT Managed Services – On-Site Technician

IT Managed Services with an On-Site Technician provide schools with direct access to dedicated IT professionals who work on-location to manage and support the school’s technology infrastructure. This service includes the regular maintenance of hardware and software, immediate troubleshooting and repair, and proactive management of technological resources. Having an on-site technician ensures that any IT issues can be addressed quickly, minimizing downtime and disruption to both teaching and administrative operations. This model not only enhances the reliability and performance of IT systems but also offers personalized support tailored to the specific needs of the school. It’s an effective solution for superintendents looking to maintain a robust IT environment that supports dynamic educational delivery and administrative efficiency.

Equipment Repair Services

The AEA has certified staff that offers equipment repair services for a wide range of hardware. These services include free estimates and warranty assistance. We provide both warranty and out-of-warranty repair on the complete Apple and HP line of products. We provide service for many brands of Windows-based PCs as well as Chromebooks and stock parts for those we service. We also provide service for HP printers. Other services include:

Device recycling
In/Out warranty work for Apple Laptops/Desktops/iPads
In/Out warranty work for HP laptops/desktops/Chromebooks/printers
Out-of-warranty work for all other brands of laptops/desktops/Chromebooks/printers
Device imaging

Helpful Repair Services Resources:

Managed Software Solutions

Managed software solutions refer to services where a third-party provider oversees and maintains a company’s software applications and IT infrastructure. This service model helps to ensure that software systems are up-to-date, secure, and running efficiently without requiring extensive in-house. This can mean streamlined operations with reduced downtime, better cybersecurity measures, and enhanced access to the latest technologies. It also allows educational leaders to focus more on educational goals and less on technical issues, as the managed service provider handles technical support, software updates, and system optimizations. Managed software solutions can be particularly beneficial in managing student information systems, learning management systems, and administrative software, providing robust support and improving the overall educational and administrative experience.

Cyber Security Services

Cybersecurity services encompass a range of strategies and solutions designed to protect school systems from digital threats and ensure the safety of data and networks. These services typically include threat detection, malware protection, data encryption, and incident response, aiming to shield sensitive student and staff information, as well as safeguard school operations from cyber attacks. By implementing robust cybersecurity measures, superintendents can ensure compliance with privacy regulations, minimize the risk of data breaches, and maintain trust with parents, students, and staff. Cybersecurity services are essential in today’s increasingly digital educational environment, where much of the learning and administrative functions are conducted online, making them critical components of school district operations.

E-Rate Filing Service

E-rate filing services assist schools and libraries in applying for and managing the E-rate program, a federal initiative that provides discounts to help eligible schools and libraries in the United States obtain affordable telecommunications and internet access. These services are a turnkey solution ensuring that the complex application process is completed, ensuring compliance with program rules and maximizing the funding opportunities available for broadband connectivity and network infrastructure. By leveraging e-rate filing services, superintendents can be assured that their district’s applications will meet the intricate requirements and deadlines associated with the program, helping to secure essential funding that enhances educational technology and supports robust digital learning environments.

Learning Management System (LMS) Services

Managing or providing support for learning management services involves overseeing and optimizing the use of learning management systems (LMS) within schools. These services help schools to effectively implement, manage, and utilize LMS platforms, which are critical for organizing, delivering, and tracking educational content and student performance. Support can include training teachers and staff on how to use the LMS, ensuring the system meets educational standards, integrating it with other tools and databases, and providing ongoing technical support and troubleshooting. By using these services, superintendents can ensure that their schools maximize the educational benefits of digital learning environments, enhance student engagement, and improve educational outcomes through streamlined, accessible, and effective digital learning experiences.

Student Information System with Support Services

Student Information System (SIS) with Support Services provides schools with a comprehensive platform to manage student data alongside expert assistance for system maintenance and optimization. This service covers the implementation, management, and enhancement of the SIS, which centralizes and organizes critical student information such as grades, attendance records, and personal details. The support services include training for staff on how to effectively use the system, regular updates to ensure the SIS meets current educational standards and technological advancements, and troubleshooting to resolve any system issues swiftly. By adopting an SIS with support services, superintendents can ensure that their schools maintain accurate and secure student data, streamline administrative processes, and enhance communication between teachers, parents, and students. This integrated approach supports efficient school management and helps in making informed educational decisions.

Business Systems / BusinessPlus

BusinessPlus/PowerSchool Business provides a robust enterprise resource planning (ERP) solution tailored for K-12 education systems. It helps schools manage their core business functions, including finance, human resources, and payroll, all within a single integrated platform. The system is designed to streamline administrative processes, improve financial oversight, and enhance HR operations, making it easier for districts to comply with regulatory requirements and manage budgets effectively.

With support services included, business offices receive assistance with system implementation, continuous training for staff, regular software updates, and dedicated customer service for troubleshooting and queries. This ensures that the ERP system operates smoothly and adapts to the changing needs of the school district. Utilizing support services allows educational leaders to focus more on strategic initiatives rather than administrative complexities, thereby improving operational efficiency and enabling better allocation of resources toward educational goals.

Google Application Development (2025-2026)

Google application development services focus on designing, creating, and maintaining custom applications using Google’s suite of technologies. For schools, this often involves developing tailored solutions that integrate seamlessly with Google Workspace for Education, enhancing functionality in areas such as classroom management, communication, and collaboration. These services can include everything from creating custom extensions and add-ons for Google Docs, Sheets, and Forms to developing bespoke apps that run on Google Cloud Platform to meet specific educational needs. By leveraging Google application development services, superintendents can provide their schools with highly customized tools that improve productivity, streamline administrative tasks, and foster a more connected and interactive educational environment. This approach not only optimizes the use of technology in schools but also aligns with modern educational practices that emphasize digital literacy and tech-savvy learning environments.

TeamViewer Quick Support