Technology Support

Central Rivers AEA Information Technology Support provides a wide range of assistance to school districts and technology leaders within our region.  Our dedicated professional staff has experience working with coordinators to achieve educational goals and solve complex problems.  We are committed to providing you with excellent customer service and prompt technical support solutions.

Central Rivers AEA Technology Help Desk

CRAEA Tech Help Desk: Call us at (319)-273-8231 for assistance.

AEA Purchasing

Iowa’s AEA technology purchasing program offers substantial educational discounts on many products and tools that school districts rely upon to serve students and staff.

ClassLink OneClick

ClassLink OneClick is a dashboard that provides district teachers and students secure single sign-on (SSO) access to digital resources and applications from any location or device.


Central Rivers AEA has professional staff to help your district address cybersecurity vulnerabilities within your IT infrastructure.  We can provide network security consulting, guidance on best practices, and resource assistance and testing.

E-Rate Assistance

The federal E-rate program provides discounts of up to 90 percent to help eligible schools obtain affordable telecommunication services, networking equipment, and internet access.

Equipment Repair Services

Central Rivers AEA has certified staff that offers equipment repair services that cover a wide range of hardware and include free estimates plus warranty assistance.

Services We Provide

We provide both warranty and out-of-warranty repair on the complete Apple line of products. We provide service for many brands of Windows-based PCs and stock a complete line of parts for Windows-based products. Service is provided for printers and other computer peripheral equipment. Other services include:

  • In/Out warranty work for Apple Laptops/Desktops/iPads
  • In/Out warranty work for HP laptops/desktops/Chromebooks/printers
  • Out-of-warranty work for all other brands of laptops/desktops/Chromebooks/printers
  • Running network cables
  • Adding switches or other network appliances
  • Device imaging
  • Device recycling

Sample Pricing

  • Free estimates
  • Flat 1-hour labor per repair
  • Macbook Air 11’/13″ 2015/2017 cracked screen repair $499.95
  • Macbook Air 11″/13″ 2015/2017 OOW bad logic board repair $499.95
  • iPad Gen 7 cracked glass repair $199.95
  • iPad Gen 6 cracked glass repair $139.95
  • iPad Gen 5 cracked glass repair $119.95
  • iPad Air 2 cracked glass repair $249.95

Contact Us

Paul Yarrow
CompTIA A+ certificationHP Authorized Service TechnicianApple Certified Macintosh TechnicianApple iOS TechnicianMicrosoft Certified Professional 
IT Technician
Paul Yarrow
Comptia A+ certificationHP Authorized Service TechnicianApple Certified Macintosh TechnicianApple iOS TechnicianMicrosoft Certified Professional 
IT Technician

Google Workspace for Education

Google Workspace for Education provides a suite of cloud-based tools to K–12 school districts and has additional enterprise-grade capabilities, such as advanced controls for administrators and enhanced analytics.

IT Managed Services

Central Rivers AEA has a new IT Managed Services program that will provide first-line technical support for schools that will be contracted on a yearly basis. The IT Support Team will provide advanced troubleshooting, specialized technical assistance, and future technology planning as part of the program.

Network Support

Central Rivers AEA has experienced staff to assist with network design, installation, and configuration along with internet service aggregation.  We also provide hardware, software, and email support with the ability to perform advanced diagnostics and performance tuning.

Meet the Information Technology (IT) Department

IT Leaders/Managers

IT Technicians

IT Engineers

IT School Technology Specialists

IT Support

Technology Coordinator Resources

Important Contacts

Staff Directory